TENANT RESOURCES

Pay Rent

Pay online, check the status of your payments, and review your payment history.

Request Maintenance

Submit online maintenance requests.

Contact LVR

Quick questions for our office staff.

New Tenant Application Form

Application for new tenants must be submitted along with the non-refundable application fee.

Notice of Tenants Intent to Vacate Form

Tenants moving out must fill out this form with the lease ending date and the move-out date.

Voluntary Property Release Form

Provides permission for LVR Management to remove remaining personal property after lease termination.

Early Lease Termination Form

This form must be filled out for any tenant who is moving out before their lease ends.

DISCLAIMER AND RENTER’S INSURANCE

Please be aware that LVR Management will not be responsible for: loss of food or cost of alternative lodging due to repairs and/or HVAC failure; damage to personal property; damage to vehicles from tree limbs; any other compensation due to a cause that is not a direct result of negligence on behalf of LVR Management. We advise the tenant to carry renter’s insurance and to contact your insurance company (renter’s, auto, or other) to discuss your policy and coverage.

AFTER-HOURS & EMERGENCIES

After-Hours Emergency Maintenance request is any situation that could cause serious injury or loss of life and/or damage to the property. If your emergency is life-threatening or requires immediate assistance, please call 911 immediately for emergency first responders including police, fire or medical professionals.

If you have an after-hours emergency, please call our office number at 254-771-2228 and leave a message when prompted that includes your name, phone number, address, and description of your emergency. Your message will be forwarded to several staff members in the form of an e-mail. It may take up to 30 minutes or more for a staff member to receive your e-mail. Calling multiple times in a shorter time period will not expedite your request and in some cases could slow down the process of dispatching a maintenance staff member. We recommend also sending a separate e-mail to rentals@lvrmgt.com with your request and contact details.

Helpful Tips for Emergency Situations

If your Emergency Situation is life-threatening, please call 911 immediately.

Water Supply Line Leaks
All toilets and faucets in the house have a cut off at the wall or in the cabinet, and many leaks can be stopped by turning off the cutoff valve. If this does not stop the leak, then there will be a water cutoff located at the City water meter located close to the street in most cases. In some locations, the meter may be in the rear of the unit close to an alley. If you cannot find the meter or cannot shut off the water cutoffs, you can contact the City’s emergency line for assistance in turning off your water to avoid any further damage to the units. For the City of Temple, call (254) 298-5611. For the City of Belton, call (254) 933-5823. If you are outside these city limits, contact your water provider and they should be able to assist you.

Sewer/Drain Back Up
Do not continue to run water down the drains in the house as this may cause the sewer to continue to back up, causing further damage to the property. If the sewer continues to flow into the property when no water is being added to any drains in the house, then the cause most likely is a city line back up. If this is the case, please contact the Public Works Department. For the City of Temple, call (254) 298-5611. For the City of Belton, call (254) 933-5823.

A/C Not Working
Please check to see if the pipes either outside the HVAC unit or inside the HVAC unit are frozen with ice. If you do see ice, please indicate that when you make your maintenance request call and turn the unit off so the ice will melt. If a maintenance technician comes out and the unit is frozen, there is nothing they can do until the ice thaws, thereby extending the time it will take to fix the problem.

Electrical Not Working
Please locate the electrical breaker panel and turn off the breaker to the area affected by the problem.

What is not considered an emergency?

Please note that if an after-hours maintenance call is made and it is determined to not be an emergency or is the result of neglect by the tenant, the tenant will be billed $75/hour. Situations that are not considered emergencies include:

  • A/C calls after 4pm when the nightly temperature will be less than 90 degrees. In most cases we will not be able to fix your A/C the same day if your call comes in after 4pm. This is due primarily to the fact that the vendors we purchase supplies from close at 5pm and are not open on the weekends. While we understand that not having working A/C for the evening is a great inconvenience, it is not an emergency if temperatures are below 90.
  • Heating calls after 4pm when the temperature is above 40 degrees. Our vendors for heating and A/C are the same and are not open after 5pm or on weekends.
  • Water heater not working.
  • Clogged toilets or drains.
  • Appliances (refrigerator, stove, oven, microwave, etc.) not working.
  • Locking yourself out of the house.

LOCAL RESOURCES

Utilities & Service Providers

Electric/Energy Providers:

  • Ambit:  1-877-302-6248
  • Atmos Energy Mid Tex (Natural Gas):  800-460-3030
  • Commerce:  1-800-348-6496
  • Direct:  1-888-305-3828
  • Heart Of Texas Co-Op:  254-840-2871
  • Powertochoose.org:  1-866-797-4839
    • Search for providers using the website from Public Utility Commission of Texas
  • Reliant:  1-800-350-6044
  • Southwest Power & Light:  866-941-7975
  • StarTex:  1-866-917-8271
  • Stream:  1-866-447-8732
  • TXU:  1-800-242-9113

Water Provider (water/trash):

  • City of Temple, Water, Sewer and Garbage:  254-298-5616
    • 401 North 3rd, Temple, TX
  • City of Belton, Water, Sewer and Garbage:  254-939-5754
    • 333 Water Street, Belton, TX
  • 439 Water Supply – Belton Lake Properties Only:  254-933-2133
  • City of Morgan’s Point Water:  254-780-1334

Cable / Satellite Providers:

  • Centro Vision:  254-773-1163
  • CenturyLink:  877-862-9343
  • Dish Network:  888-447-3671
  • Grande Communications:  844-357-0942
  • Spectrum:  855-243-8892

Telephone (landline) Providers:

  • Time Warner:  1-254-778-4201
  • Southwestern Bell:  1-877-213-1057

Post Office:

  • Temple:  254-778-4201
    • 401 North Main, Temple, TX
  • Belton:  254-939-2421
    • 111 North Wall Street, Belton, TX

Local Newspapers:

  • Temple Daily Telegram:  254-778-4444
  • The Belton Journal:  254-939-2421

Government & Police Services

  • Bell County Office of The County Clerk:  254-933-5160
  • Bell County Sheriff’s Department:  254-933-5412
  • Belton PD:  254-933-5840
  • Central Texas Council of Governments:  254-770-2200
  • Department of Transportation:  800-558-9368
  • Department of Motor Vehicles:  888-368-4689
  • Harker Heights PD:  254-953-5400
  • Little River-Academy:  254-982-4248
  • Rogers PD:  254-642-3674
  • Temple PD:  254-298-5500
  • The Hill Country Transit District (Hop):  254-933-3700
  • Troy PD:  254-938-0100

Hospitals & Clinics

  • AdventHealth Central Texas:  254-526-7523
  • AFC Urgent Care:  254-655-3160
  • Baylor Scott & White Health:  254-724-2111
  • Baylor Scott & White McLane Children’s Medical Center:  254-724-5437
  • Carl R. Darnall Army Medical Center:  254-288-8000
  • Olin E. Teague Veterans’ Medical Center:  254-778-4811
  • Seton Medical Center:  254-690-0900
  • Temple Community Clinic:  254-771-3374

2017 Demographics

  • Bell County population:  355,642
  • Population per square mile:  295
  • Ages under 5:  8.7%; Under 18:  27.9%; 65+:  10.6%
  • Income:  $52,583 median household
  • Housing units:  140,157

Entertainment & Event Centers

  • Bell County Expo Center
  • Bell County Museum
  • Belton Lake Outdoor Recreation Area
  • Belton Parks and Recreation
  • Cameron Park Zoo
  • Cultural Activities Center – Temple
  • Czech Heritage Museum & Genealogy Center
  • Frank W. Mayborn Civic & Conference Center
  • Killeen Civic & Conference Center
  • Lake Belton
  • Lion’s Junction Family Water Park
  • Mother Neff State Park
  • Spare Time Fun Center
  • Stillhouse Holllow Lake
  • Summer Fun Water Park
  • Temple Civic Theatre
  • Temple Parks and Recreation
  • Temple Public Library
  • Temple Railroad & Heritage Museum
  • The Robinson Family Farm
  • Tenroc Ranch
  • Waco Mammoth National Monument
  • Walker Honey Farm
  • Wheels Family Skating Center

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